DIVERSITY TIP OF THE WEEK: Listen with Empathy

Migrating to the United States from another country can be very stressful because of the experience of being "different" -- having "different" ways of doing things, "different" expectations, and "different" perspectives. A well-meaning person may say: "When in Rome, do as the Romans do."  Unfortunately, this comment can be experienced as dismissive of someone's need to be understood and heard. Instead, listen with empathy and without judgment. This helps to welcome people and to build relationships. When in doubt, listen.

--Gloria Bouis, Executive Director, Office of Diversity Education and Compliance

For more information, contact:

Jenny Denton

Office of Diversity & Inclusion

+1 301 405 6810

denton@umd.edu

www.diversity.umd.edu